The SHAPE Exchange Policy, in Plain Words
The short answer: if your bra doesn't fit right, you can exchange it within 7 days of delivery. It needs to be unworn and unwashed, with its tags and packaging. SHAPE offers exchanges, not refunds, because the goal is to get you into the size that fits. Panties can't be exchanged, for hygiene reasons.
Buying a bra without trying it on can feel like a risk. We would rather you know exactly how exchanges work before you order, so here it is without the small print.
What you can exchange
- Bras, shapewear and other non-panty items
- Unworn and unwashed
- With original tags, packaging and labels
- Within 7 days of delivery, inside or outside Dhaka
What you can't exchange
- Panties and underwear, for hygiene reasons
- Anything that has been washed or shows signs of wear
- Items bought on sale or with a promotional discount, which are final
Why exchanges, not refunds?
Because a refund sends you away with your money and the same problem. An exchange, with help from a fit advisor, gets you into the size that actually works. That is the whole reason SHAPE exists.
How to exchange an online order
- Contact us within 7 days of delivery on WhatsApp at +880 1322 881062 or by email at support@shapelingerie.com. We reply within 24 hours.
- We arrange a pickup of your item.
- Once it reaches us, we send your replacement.
Orders placed on shapelingerie.com are exchanged online. They can't be exchanged at our stores.
A standard delivery charge applies to exchange shipments. If an item arrives damaged, faulty or isn't what you ordered, tell us within 7 days and we will replace it at no delivery cost to you.
The best exchange is the one you never need
Most exchanges happen because of size. Before you order, take two minutes to measure yourself at home, or send us your measurements on WhatsApp. We will suggest a size and style, privately, and you never have to buy. When your bra arrives, keep the tags on and the packaging safe until you are sure of the fit.
Questions women ask us
Can I get my money back instead?
SHAPE exchanges rather than refunds. Message us and we will help you find the right size or a different style of the same value.
What if my size is out of stock?
We can hold your exchange until your size is back, or help you choose another style of the same value, whichever you prefer.
I'm not sure my item qualifies. What should I do?
Message us before you send anything back. Tell us what you bought and what happened, and we will tell you plainly whether it can be exchanged.
Do I need the original packaging?
Yes. Please keep the tags and packaging until you are sure of the fit.
The full policy is on our Exchange Policy page.
Related in The Fitting Room
Free, private fittings. Every SHAPE fitting is free and private, in our stores or on WhatsApp, and you never have to buy. WhatsApp +880 1322 881062 · Find a store
Part of The Fitting Room by SHAPE.
