Return, Refund & Exchange Policy

Last updated: March 2026

We want you to love what you wear.

If your purchase doesn't fit right, we'll make it right. That's our promise.

Easy Exchanges Within 7 Days

We offer easy exchanges within 7 days of delivery — for orders inside and outside Dhaka.

If it's not the right fit, just message us. We'll arrange the exchange.

What qualifies for exchange:
• Bras and non-panty products in original condition with tags intact
• Items that haven't been washed
• Products with original packaging and labels

What Cannot Be Exchanged

For hygiene reasons:
• Panties and underwear cannot be exchanged once opened
• Items that have been washed or show signs of wear or damage

For policy reasons:
• Items purchased on sale or promotional discount are final sale

How to Exchange (Online Orders)

Orders placed through shapelingerie.com must be exchanged online — they cannot be exchanged at physical stores.

Step 1: Contact us within 7 days of delivery
Phone / WhatsApp: +880 17 8416 3199
Email: comfort@shapelingerie.com

Step 2: We'll arrange pickup of your item

Step 3: Once received, we'll ship your replacement

Delivery Charges for Exchanges

A delivery charge applies for exchange shipments, based on standard delivery rates:
• Inside Dhaka: Standard rate applies
• Outside Dhaka: Standard rate applies

Returns & Refunds

We prefer to find you the right fit through an exchange. However, if an exchange isn't possible:

• Returns are accepted only when a suitable exchange cannot be made
• The product must be received in unused, undamaged condition with tags intact
• Once we receive and inspect the item, refund processing begins

Refund timeline:
• Refunds are processed within 3–5 working days after inspection
• Delivery charges will be deducted from the refund amount
• Refunds are issued digitally via bank transfer or bKash

Contact Us

For exchange or return requests:

Phone / WhatsApp: +880 17 8416 3199
Email: comfort@shapelingerie.com
Website: shapelingerie.com

We're here to help you find your perfect fit.