SHAPE LINGERIE Terms & Conditions

Last updated: March 2026

1. Acceptance of Terms

By accessing or using the SHAPE website (shapelingerie.com) or our mobile app (Shape Lingerie), you agree to be bound by these Terms & Conditions and all applicable laws and regulations of Bangladesh.

If you do not agree with any part of these Terms & Conditions, please do not use our Platform.

2. User Accounts

Creating an account

To make purchases and access certain features, you may need to create an account. When you do:

• You are responsible for maintaining the confidentiality of your account information
• You are responsible for all activities that occur under your account
• You must provide accurate and complete information during registration

Inaccurate or incomplete information may result in the suspension or termination of your account.

3. Product Information

We make every effort to ensure product descriptions, images, and prices are accurate. However:

• We do not guarantee that all information is error-free
• Prices are subject to change without notice
• SHAPE reserves the right to modify, update, or discontinue products at any time

If you have questions about any product, please contact us before purchasing.

4. Ordering & Payment

When you place an order

Placing an order on our Platform constitutes an offer to purchase. All orders are subject to product availability and acceptance by Shape Lingerie.

Payment

Payment must be made using the methods available on our Platform, including cash on delivery (COD). You agree to pay all charges associated with your order, including applicable taxes and shipping fees.

5. Shipping & Delivery

We will make reasonable efforts to ensure timely delivery. However:

• Delivery timelines may vary depending on your location and logistics conditions
• Shipping costs and estimated delivery timelines are displayed during checkout
• All orders ship in discreet packaging

For delivery inquiries, contact us at +880 17 8416 3199.

6. Returns & Exchanges

Easy exchanges within 7 days

If your purchase doesn't fit right, we'll exchange it — no questions asked.

• Bras and non-panty products: Exchange within 7 days of delivery, even if worn
• Panties: Exchange only if unworn and in original packaging
• No cash refunds — exchange only

For complete details, please refer to our Return & Exchange Policy on the Platform.

7. Intellectual Property

All content on our Platform — including text, graphics, images, logos, designs, and trademarks — is the property of Shape Industries Limited and/or licensed to SHAPE.

You may not reproduce, distribute, modify, or use any content from the Platform without prior written permission.

8. Privacy

Your use of our Platform is governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

By using the Platform, you consent to the collection and use of your information as described in the Privacy Policy.

Read our full Privacy Policy at shapelingerie.com/policies/privacy-policy.

9. Limitation of Liability

SHAPE shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from:

• The use or inability to use the Platform
• Any products purchased through the Platform
• Variations in product results from individual to individual

10. Governing Law

These Terms & Conditions are governed by the laws of Bangladesh.

Any disputes arising from the use of this Platform shall be subject to the exclusive jurisdiction of the courts of Bangladesh.

11. Changes to These Terms

SHAPE reserves the right to update or modify these Terms & Conditions at any time.

• Updates will be published on shapelingerie.com
• Continued use of the Platform after changes constitutes acceptance of the revised Terms
• We encourage you to review this page periodically

12. Business Information

Brand Name: Shape Lingerie
Legal Entity: Shape Industries Limited

Registered Address:
Store 256, Level 2
Concord Police Plaza
Gulshan 1, Dhaka 1212
Bangladesh

Customer Support:
Phone / WhatsApp: +880 17 8416 3199
Email: comfort@shapelingerie.com

Website: shapelingerie.com

Trade License No: TRAD/DSCC/133367/2022
TIN: 114996689599

Questions?

If you have any questions about these Terms & Conditions, please contact us:

Email: support@shapelingerie.com
Phone / WhatsApp: +880 17 8416 3199

We're here to help.