Free Size Help on Messenger and WhatsApp
The short answer: message us with two numbers, your underbust and bust in inches, or your usual size if you know it, and one line about what bothers you in your current bra. We reply, privately, with your SHAPE letter and the one or two styles that fit the problem. It is free and you never have to buy.
Nine in ten women reach SHAPE on Messenger before anything else, so this is the fitting room most of you will actually use. Here is exactly what happens in it.
What we ask, and why
- Underbust, in inches. Snug, where the band sits. This sets your band.
- Bust, in inches. Around the fullest part, tape level, relaxed. With the first number, this sets your cup and so your letter. Here is how to measure at home.
- What is wrong with the bra you wear now. Strap marks, spill, a band that rides up, lines under a kameez, too warm. This is the question that chooses the style. Size alone never does.
- What you will wear it under, if you know. A thin white kameez and a saree blouse want different answers.
If you only know your old size, say 34C, send that; we translate it (the SHAPE size chart). If you would like a first answer before you message, the Bust Size Calculator turns the two numbers into a letter in 30 seconds. If you are between two letters we will tell you which, and why.
Find your SHAPE size in 30 seconds.
Two measurements in inches, and the Bust Size Calculator gives you your band, cup and SHAPE letter, M to 5XL. It is a guide, not a verdict: between two sizes on a seamless style, go up one, and our fit team will confirm it free on WhatsApp.
What you get back
A letter, one or two styles with the reason for each, the shade for your clothes, and the exchange rule in one line. No list of twelve products. If we are not sure, we ask one more question rather than guess.
What we will never do
- Post, screenshot or repeat anything you tell us. The conversation stays between you and a woman on our fit team.
- Push you to order. You can take the size and leave.
- Guess. A number we are unsure of gets a question, not an answer.
Messenger or WhatsApp?
Either. Messenger is where most women find us; WhatsApp +880 1322 881062 is the same team. Replies come during store hours; if you message at midnight, you will hear from us in the morning.
Questions women ask us
Do I have to send a photo?
No. Two numbers and a sentence are enough. Never send a photo you would not want seen.
Can a man message on behalf of his wife?
Yes. We will keep it brief and helpful, and we will not discuss her body; a gift card or an exchange covers the size.
Is it really free if I don't buy?
Yes. The size is yours to keep.
What if the size you give me is wrong?
Exchange within 7 days of delivery, unworn and unwashed: the exchange policy. And tell us; that is how we get better.
Free, private fittings. Every SHAPE fitting is free and private, in our stores or on WhatsApp, and you never have to buy. WhatsApp +880 1322 881062 · Find a store
Part of The Fitting Room by SHAPE.
