What products does LoveTheShape offer?

LoveTheShape offers a variety of intimate apparel including seamless bras, panties, sculpting bodysuits, and lingerie designed for comfort, fit, and style.

How do I choose the right size?

You can choose your size by using our size chart on the product pages. If you need additional help, contact customer support for personalized fitting guidance.

What are the shipping options and delivery times?

Shipping is calculated at checkout based on your location. For Bangladesh, delivery typically takes 1–2 business days in Dhaka and 3–4 business days outside Dhaka.

Can I return or exchange my order?

Yes — you can return or exchange your order within the stated return window. Please check the returns policy on the website or contact customer support for detailed instructions.

How can I track my order?

You can track your order through the tracking tool on the website using the order number provided in your confirmation email.

What payment methods are accepted?

We accept major credit/debit cards and secure payment methods as displayed at checkout.

How do I contact customer support?

You can contact customer support through the contact form on the website or via the phone number and email listed on the contact page.

Do you offer free shipping?

Free offers, promotions, and shipping terms vary by region and campaign. Shipping charges are calculated at checkout.

Reveal Support Options That Ensure You Get Quick Help

Support

Support Policy

Effective Date: 13 March 2023

Introduction

SHAPE is committed to providing high-quality customer support for our website and mobile application. This Support Policy ("Policy") outlines the types of support we offer and how to contact us for assistance.

Support Services

We offer the following types of support:

Email support: You can contact us by email at comfort@shapelingerie.com for any general inquiries, technical issues, or feedback. We aim to respond to all emails within 2-3 working days during business hours.
In-App support: Our App includes a chat feature that allows you to submit a support ticket within the App. We aim to respond to all support tickets during business hours.
Social Media: You can find us as SHAPE on Facebook & Instagram. Message us on our social media to get support & drop your queries.
Knowledge base: We maintain a knowledge base that includes frequently asked questions (FAQs), troubleshooting guides, and other helpful resources.

Exclusions

Our support services do not cover the following:

Issues caused by third-party products or services
Issues related to hardware or network infrastructure

If you need assistance or have any questions about our support services, please contact us:

Email: comfort@shapelingerie.com
Phone / WhatsApp: +880 17 8416 3199

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