Retail Operations Manager
Careers · Retail
Retail Operations Manager
Manages daily operations, staffing and standards across all SHAPE retail stores.
Full-time, based at the Niketon office and across every SHAPE store in Dhaka. Applications are reviewed as they arrive and the role closes as soon as the right person is found.
The role
The job to be done
Ensure every SHAPE store is staffed, stocked with trained people, and operating to the same standard on every day it is open.
Resolve store level matters at store level, and bring to the founder only what genuinely requires a founder’s decision, accompanied by a recommended course of action.
Purpose
Why this role exists
SHAPE’s retail stores are the primary driver of company performance. Store operations are a principal growth function rather than a support function.
At present, store level matters are directed to the founders. This includes shift coverage, staff disagreements, training of new hires, transfer requests and operational issues on the shop floor. Routine decisions therefore wait for founder availability. This role establishes a single point of operational ownership for the store network.
Scope
The scope of the role
SHAPE currently operates seven retail stores in Dhaka. Two opened within the last two months and further locations are in the pipeline.
This role is accountable for the full store network rather than a fixed number of stores. As the network grows, the scope of the role grows with it. Candidates should expect the number of stores under their responsibility to increase during their tenure.
The work
Responsibilities
Staffing and coverage
- Own the staffing roster across all stores, including shift allocation and published schedules
- Arrange cover for planned leave and unplanned absence, so that no store operates below its required staffing level
- Coordinate with the logistics function where stock arrival timing affects floor coverage requirements
Team development
- Act as the first point of contact for all Store Associates and Fit Advisors on shift changes, interpersonal matters and inter-store transfer requests
- Own the induction and training pipeline for every new store hire, from first day through to independent floor responsibility
- Take over the store hires currently in training, who report to this role from the first week
Standards and escalation
- Conduct a structured rotation of store visits, assessing merchandising, customer experience and adherence to operating standards
- Maintain a written record of store level incidents and customer complaints so that recurring patterns are identified early
- Determine which matters are resolved at store level and which require founder involvement, and present escalations with a recommended course of action
The day
A typical day
- Morning. Confirm staffing coverage across every store for the day. Resolve any gap before stores open at 11 AM.
- Through the day. Respond to queries from store teams. Decide what is handled directly and what is escalated. Visit stores on the published rotation and record observations against the standards checklist.
- Afternoon. Conduct training sessions with new hires. Review the previous day’s store level incidents and complaints.
- End of day. Update the incident and complaints record. Prepare the following day’s coverage.
- Weekly. Publish the roster for all stores. Review conversion and walk-in figures by store. Attend the Sunday written stand-up with figures and escalations prepared.
Background
Who this role suits
Relevant experience, in order of preference:
- Multi-store retail operations, area management or cluster management
- Store management within a retail chain, with readiness to take on multiple sites
- Field or operations management in organised multi-outlet businesses, including pharmacy chains and restaurant groups
- Hospitality operations with accountability for more than one outlet
We are looking for a demonstrated track record in the same or a closely comparable role. Candidates who have held simultaneous responsibility for staff across more than one location will be prioritised. Placement within the salary range is determined by how closely prior experience matches this role.
Requirements
What we look for
- Demonstrated experience managing staff across more than one retail location simultaneously
- A track record of building and maintaining staff rosters, including managing unplanned absence at short notice
- Experience training new retail staff from induction through to independent floor responsibility
- The ability to assess a store on a visit and identify specific operational issues without prompting
- Experience presenting matters to senior management with a proposed resolution
- Working proficiency in Bangla, which is the operating language of the stores
Measures
Performance measures
Reviewed monthly:
- Staffing coverage. Percentage of trading days across the network with full required staffing
- Store standards. Score against the standards checklist on each store visit
- Training completion. New hires reaching independent floor responsibility within the agreed period
- Conversion rate. Buyers divided by walk-ins, by store
- Escalation quality. Proportion of matters reaching the founder that arrive with a recommended course of action
At a glance
Terms of the role
This role is field based. A substantial proportion of the work takes place in stores rather than at a desk, and store level matters arise without notice, including outside standard office hours.
- Salary
- BDT 40,000 to 70,000 per month, by experience
- Type
- Full-time
- Location
- Across all SHAPE stores in Dhaka, based at the Niketon office
- Reports to
- Monoshita Ayruani, Founder
- Manages
- All Store Associates and Fit Advisors
- Language
- Bangla is the operating language of the stores
- Applications
- Rolling, no deadline
Pay and what comes with it
Compensation and benefits
- BDT 40,000 to 70,000 per month, with placement determined by relevant experience
- Two festival bonuses
- Company mobile phone
- Travel between stores covered
- 20 percent staff discount on SHAPE products, capped at BDT 5,000 per year
Selection process
Four steps, start to offer
Bangla or English, whichever is easier for you.
- ApplicationApproximately 20 minutes. Two written scenario questions. No video and no cover letter required.
- Interview45 minutes with Monoshita Ayruani.
- Store assessmentVisit two SHAPE stores and submit a written assessment of what you observed. Two to three hours.
- Final conversationA conversation with the team you would manage, followed by a decision.
Applications are reviewed as they arrive and the role closes as soon as the right person is found. Applying early makes a real difference.
Before you apply
Questions candidates ask
Do I need to have managed more than one location before?
Yes. Simultaneous responsibility for staff across more than one retail location is the core requirement, and candidates who hold it are prioritised. Placement within the salary range is determined by how closely prior experience matches this role.
How many stores would I be responsible for?
The full store network rather than a fixed number. SHAPE currently operates seven stores in Dhaka and further locations are in the pipeline, so the scope of the role grows with the network during your tenure.
Is this an office role or a store role?
It is field based. A substantial proportion of the work takes place in stores rather than at a desk, and store level matters arise without notice, including outside standard office hours. The role is based at the Niketon office.
Do I need English for this role?
Working proficiency in Bangla is required, because Bangla is the operating language of the stores. English is useful for reporting but is not a primary requirement. You may interview in whichever is easier for you.
Is there an application deadline?
No. Applications are reviewed as they arrive and the role closes as soon as the right person is found, so applying early makes a real difference.